When a customer has a problem — a damaged item, a late delivery, a question — open a ticket on the Tickets page so it can’t be forgotten in a chat thread.
- Each ticket has a customer, subject, description, priority (Low / Medium / High) and an optional assignee on your team.
- Statuses move from Open → Assigned → Pending → Resolved → Closed, so a glance shows what still needs attention.
- Automatic emails: the customer gets an acknowledgement when you open their ticket and a confirmation when you resolve it — professional service without extra typing.
Filter by status or priority to run your support queue like a pipeline: highest priority first, nothing sitting in Open unseen.
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